Refund policy
Return & Refund Policy
At Ummah Collective, every item is custom-made upon order.
This process allows us to reduce waste and produce responsibly — but it also means we can only accept returns or refunds in specific cases.
We’ll Replace or Refund Your Order If:
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You received the wrong item
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Your order arrived damaged or defective
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Your package was lost in transit
If any of these apply, please contact us at ummahcollectiveshop@gmail.com within 7 days of delivery.
Include your order number, a photo of the issue, and a brief description so our team can review it quickly.
We Cannot Accept Returns or Refunds For:
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Sizing issues (please check our Size Guide before ordering)
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Change of mind or buyer’s remorse
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Incorrect shipping addresses entered during checkout
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Color variations that may occur due to different display screens or print processes
Exchanges
Since each item is made to order, we cannot offer direct exchanges.
If a replacement is approved, a new item will be produced and shipped at no additional cost.
Refund Timing
Approved refunds will be processed back to your original payment method within 5–10 business days after confirmation.